Return & Refund Policy — LAAL Collectives

Last Updated: October 14, 2026

At LAAL Collectives, we strive to provide quality products and a satisfactory shopping experience. Please review our Return & Refund Policy carefully before placing an order.

This policy explains how we handle complaints involving defective, damaged, incorrect, or significantly mismatched products.

1. Change-of-Mind Returns

LAAL Collectives does not accept returns or issue refunds for change of mind, personal preferences, or situations where a customer simply decides they no longer want the purchased item, subject to applicable consumer protection laws.

We encourage customers to review product descriptions, size charts, colours, and other product details carefully before placing an order.

2. Eligible Complaints

Customers may submit a complaint for review if they receive an item that is:

• Defective or damaged upon delivery.

• Different from the product ordered.

• Significantly inconsistent with the confirmed product specifications or description.

Each complaint will be assessed individually. Eligibility for a replacement or refund depends on verification of the reported issue and the applicable requirements of this policy.

3. Reporting Timeframe

Any product-related issue must be reported to LAAL Collectives within 48 hours of delivery.

Please contact our customer support team within this timeframe and provide the information required to review your complaint.

Late submissions may affect eligibility for a resolution, subject to applicable consumer protection laws.

4. Proof and Documentation

To help us review your complaint, please provide:

• Your order number.

• Clear photographs or videos showing the reported defect, damage, or discrepancy.

• A brief description of the issue.

Additional information may be requested when reasonably necessary to verify the complaint.

5. Condition of the Item

Please keep the item unused, unwashed, and unaltered while your complaint is being reviewed.

Where possible, retain the original packaging and any included accessories until the review is complete. This helps us assess the issue fairly and determine an appropriate resolution.

6. Size and Measurement Issues

Customers are responsible for reviewing the size chart and providing accurate measurements when required.

Issues caused by incorrect customer-provided measurements or an incorrectly selected size may not qualify for a return, replacement, or refund.

However, discrepancies between the confirmed specifications and the item received will be reviewed on a case-by-case basis.

7. Replacement Policy

Where a complaint is verified and approved, LAAL Collectives may offer a replacement as the first resolution, subject to product availability and the circumstances of the case.

If the same item is unavailable, our customer support team will discuss an appropriate alternative solution with the customer.

Any resolution will be handled in accordance with applicable consumer protection laws.

8. Refund Eligibility

Refunds are not automatic and are subject to verification of the reported issue.

A refund may be approved when a verified defect, damage, incorrect item, or significant discrepancy cannot reasonably be resolved through a replacement or another suitable solution.

Where a refund is approved, the customer will be informed of the next steps and the applicable processing timeframe.

Nothing in this policy is intended to exclude any refund or other remedy required under applicable law.

9. Inspection and Approval

All complaints are subject to review and verification by LAAL Collectives.

We may assess the submitted photographs, videos, order details, product specifications, and other relevant information before making a decision.

We will communicate the outcome of the review and any approved resolution through our customer support channels.

10. Return Instructions

Please do not send any item back without contacting LAAL Collectives first.

If your complaint is approved for a return or replacement process, our team will provide the relevant instructions, including the return procedure and any applicable shipping arrangements.

Items sent back without prior authorization may be delayed in processing.

11. Refund Processing

Approved refunds will be processed through the original payment method wherever possible.

Processing and crediting times may vary depending on the payment provider, bank, or financial institution involved. If the original payment method cannot reasonably be used, our team will coordinate an appropriate alternative with the customer, subject to applicable requirements.

12. Contact and Support

For complaints, return requests, replacement inquiries, or refund-related questions, please contact LAAL Collectives through our official channels:

• WhatsApp: +92 3713-575098

• Email: info@laalcollectives.com

• Instagram: @laalofficial

• Website: https://laalcollectives.com

Please include your order number and supporting photographs or videos when submitting a complaint.

13. Policy Updates and Consumer Rights

LAAL Collectives reserves the right to update this policy when necessary. Any revisions will be published on this page with an updated “Last Updated” date.

All requests will be handled in accordance with this policy and applicable consumer protection laws in Pakistan. Where the law provides a consumer with rights or remedies that differ from this policy, the applicable legal requirements will prevail.

Thank you for shopping with LAAL Collectives. We appreciate your trust and are committed to reviewing genuine product concerns fairly and responsibly.